InnerG Pearl LLC
FAQs
1
​How do I
care for my candle?
Wooden wicks light slower than cotton wicks. It is comparable to lighting a fireplace. Hold your lighter to the wick for 20 or more seconds to fully light the wick. The first time you light the candle, allow the melted wax pool to reach the edge of the container. Burn on a heat-resistant, flat surface. Keep away from drafts, children, pets, fabric or anything flammable. Always burn within sight. Be careful while candle is lit, glass will get hot! If you have burned the candle a while and the flame is no longer keeping a flame, very low or very high, you may need to remove the extra burnt wood at the top of the wick. Wooden wicks are generally self-trimming, but if the excess burnt wood is longer than 1/4", trim off the excess burnt wood before you light it.
2
Payment
& Shipping
Thank you so much for shopping with us! Following are the terms and conditions that constitute our Shipping Policy. All orders will be processed in 3-5 business days. During high volume/holiday seasons orders will be processed in 5-7 business days. All orders will be shipped via U.S. Postal Service, please allow 1-3 business days for orders to be delivered. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number. The tracking number will be active within 24 hours. We currently do not ship outside the U.S. PLEASE DOUBLE CHECK THAT YOUR SHIPPING ADDRESS IS COMPLETE AND CORRECT INCLUDING APARTMENT NUMBERS, CORRECT ZIPCODE, ETC. For more assistance please feel free to email us at Innergpearl@outlook.com
3
Returns
& Refunds
If you receive a defective item, please contact us at Innergpearl@outlook.com with details of the product and the defect and we will be happy to assist you!